Case Management

What is a Case Manager?

Case management is a collaborative process of assessment, planning, facilitation, care coordination, evaluation, and advocacy for options and services to meet an individual’s and family’s comprehensive needs through communication and available resources to promote quality, cost-effective outcomes.

Philosophy of Case Management

The underlying premise of case management is based in the fact that when an individual reaches the optimum level of wellness and functional capability, everyone benefits: the individuals being served and their families.

The VFW National Home offers strengths-based, goal oriented case management. The strengths-based approach helps clients gain resilience, self-esteem, confidence and helps the client become productive by engaging in services to reach their goals. Families work with their case manager to create a set of goals, which serves as a blueprint for their program and from there will use their strengths to help reach their goals.  Case managers provide resources to help clients reach their goals, support during times of need and help clients maintain accountability for themselves to move toward independence.