Current Positions

Welcome Center Receptionist

I. SUMMARY OF FUNCTION: Provides guest services and general clerical support for assigned supervisor and/or department(s).


  1. Provide excellent guest services    
  2. Perform accurate, confidential word processing and computer data entry.
  3. Organize and maintain files and other materials for the use of the supervisor.
  4. Answer and direct phone calls
  5. Type general correspondence
  6. Sort mail and other mailroom functions as assigned
  7. Provide clerical support as assigned.
  8. Operate general office equipment
  9. Perform additional duties as assigned by the supervisor

III.    RESPONSIBILITIES:   Reports directly to the assigned department supervisor.

Responsible for maintaining the confidentiality of designated information.



High School Diploma and 3 years of related work experience.


  1. Pass employment tuberculin test.
  2. Perform the characteristic duties of the position.
  3. Interact with staff on a professional level.
  4. Demonstrate proficiency using Microsoft Suite products.          
  5. Utilize the rules of proper grammar, correct spelling and punctuation and proper arrangement of information (form and format) when preparing correspondence and documents.
  6. Able to exercise sound judgment in the performance of daily duties.
  7. Able to understand agency emergency procedures and exercise sound and safe judgment in the application of these procedures.
  8. Able to understand and utilize the agency chain of command as directed.
  9. Ability to direct staff to the proper resource.
  10. Work a varied schedule to meet the needs of the agency.


*  These are essential functions of the position for the purpose of the Americans with Disabilities Act.

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Community Support and Education Specialist

II. *SUMMARY OF FUNCTION: Provides academic and life skill guidance and education to VFW National Home clients.  Provides and assists with regular educational and recreational enrichment programs and activities for clients. Provides assistance in support of VFW National Home program staff as assigned. Assists youth in goal setting, skill building and task attainment.  May be required to obtain a CDL license to provide transportation for National Home residents participating in activities.

II. CHARACTERISTIC DUTIES:  Characteristic duties of this position include, but are not limited to, the following list. 

  1. Lead education, recreation and life skill activities for VFW National Home clients.
  2. Plan and lead Summer Enrichment program, and lend support to other summer programs including 4H and work crew through direct work with clients.
  3. Provide homework help, tutoring services and other academic supports to campus residents.
  4. Supervise the Computer Lab/Library, plan organize library events and activities.
  5. Lead the Teen Advisory Board to the library group.
  6. Works with various members of the Program Support Services Team to establish curriculum for on-going classes and reoccurring topics utilized within program teaching events. 
  7. Work with Life Skills Coordinator or other staff as assigned in providing independent living skills training for clients (i.e.: employment skills, budgeting, household management, housing, social skills, health, nutrition and personal hygiene, etc.), both informally and formally.
  8. Work with other program staff to develop and promote community building and community service opportunities.
  9. Effectively role models appropriate behaviors for assigned clients.
  10. Provides transportation for clients as assigned.
  11. Understands and uses crisis intervention techniques in an effective, timely manner   
  12. Provides timely and accurate written and oral information and reports to supervisor as assigned.
  13. Works a varied schedule as assigned by supervisor which may include evenings, some weekends and holidays.
  14. Attends assigned meetings and training activities.
  15. Seeks personal and professional growth opportunities.
  16. Maintains awareness and follows agency policies and procedures.
  17. Observes professional confidentiality at all times.
  18. Serves as a public relations representative for the agency, both in conduct and communication. 
  19. Performs all other duties as assigned by supervisor.

III.      *RESPONSIBILITIES:  Directly responsible to the Support Services Supervisor. Responsible to function as an effective member of teams as assigned.  Responsible for maintaining the confidentiality of designated information.  Responsible for carrying out the functions and duties of the position and the directives of the supervisor.  Responsible for providing the assigned services in accordance with program and agency goals.  Responsible for the reporting of suspected child abuse or neglect, as a Mandated Reporter as defined by Act #238 of the Public Acts of 1975.




Minimum:  Bachelors degree in Education preferred or in a relevant human services         field such as community organizing, child development or recreational therapy.


  1. Pass employment physical (includes a tuberculin test) per State of Michigan licensing regulations.
  2. Perform the Characteristic Duties of the position.
  3. Interact with staff, clients, visitors and guests of the Home, community resource contacts and supervisor on a professional level.
  4. Effective written and verbal communication, and timely written reports.
  5. Recognize and record significant individual and group behaviors and effectively apply knowledge for crises intervention and other trained skills.
  6. Understand youth behaviors, and growth and development issues and plan programs and activities that are appropriate for different levels of development.
  7. Demonstrate knowledge and effective application of adolescent and young adult behavior motivators and modifiers.
  8. Effectively apply basic listening and communication techniques.
  9. Demonstrate emotional maturity and stability in the performance of duties.
  10. Function effectively as a team member.
  11. Understand and apply agency and program specific policies and procedures.
  12. Exercise sound and effective judgment in the performance of daily duties.
  13. Understand and utilize the agency chain of command.
  14. Must be flexible to work a varied scheduled to meet agency needs.
  15. Knowledge of and ability to teach independent living skills.
  16. Demonstrate an understanding of various learning styles and teaching methods, and incorporate these in daily work with clients to best meet the learning needs of particular groups or individuals and enhance all activities with these principles in mind.
  17. Able to maintain favorable public relations.
  18. Possess a valid Michigan Driver’s License.


Experience working with youth and families. A combination of education, internship, employment and volunteer experience in related work will be considered by the appointing authority.     

* These items are essential functions of the position for purposes of the Americans with Disabilities Act.

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3573 S Waverly Rd.
Eaton Rapids, MI 48827